CMS Flag Items in Order Entry to block customer repurchase
To eliminate errors in order entry, if there are items that a customer has returned or no longer wants, there should be a way to flag or block these items. In the event the customer does want an item, the system should allow for an override. The main reason for this is, if a customer bought an item and returned it at a later date, the item is now in the customer history. If an employee uses this history to find an item, they have no way of knowing it was returned or the customer doesn’t want that particular brand anymore.
We are currently reviewing this functionality for development.
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David W Parvin commented
Are you thinking that there would be a time limit before you allow the customer to purchase the item again without an override? Would showing the items in the history grid that have been returned in some way to tell the clerk that it was returned without showing both records be good enough? In other words, maybe changing the color of the line or putting something in another column to indicate that the customer purchased the item and returned it.
What do you do when the item getting returned was returned because it was defective and the customer just wants to replace the item with another of the same type.
Would you want to make this a global option or do you want to be able to flag specific customers who seem to return items more often then others so this kicks in for them only?